tg777 Privacy Policy – How We Handle Your Data

1. Introduction

tg777 ("tg777", "we", "us", or "our") operates the online casino and sports betting platform accessible at tg777.im (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who register, visit, or interact with the tg777 Platform, including players based in Pakistan and other supported jurisdictions.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. By using the tg777 Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use the tg777 Platform.

2. Data Controller

tg777 is the data controller in respect of personal data collected through the tg777 Platform. As data controller, tg777 determines the purposes and means of processing personal data and is responsible for ensuring that such processing complies with applicable data protection legislation. For any enquiries regarding your data, please contact us using the details provided in Section 14 of this Privacy Policy.

3. Information We Collect

tg777 collects personal information from players at various stages of account registration and platform usage. The categories of personal data we collect include, but are not limited to, the following:

3.1 Registration & Identity Data

• Full legal name;
• Date of birth (for age verification purposes — tg777 is an 18+ platform);
• Pakistani mobile telephone number or international equivalent;
• Email address;
• Username and password (stored in encrypted form);
• Country of residence and, where applicable, city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad).

3.2 Identity Verification (KYC) Data

• Government-issued identity documents (such as CNIC, passport, or driving licence);
• Proof of address documentation;
• Proof of ownership of payment methods (e.g., JazzCash account confirmation, bank statement showing account holder name).

3.3 Financial Data

• Deposit and withdrawal transaction records, including amounts in PKR;
• Payment method details (e.g., JazzCash mobile number, Easypaisa account, HBL/UBL/Meezan/Alfalah bank account number);
• Wallet balance and transaction history.

3.4 Usage & Technical Data

• IP address and approximate geolocation;
• Device type, browser type, and operating system;
• Pages visited, game sessions, bet history, and login timestamps;
• Session duration and in-platform navigation patterns;
• Cookie identifiers and similar tracking technologies (see Section 7).

3.5 Communications Data

• Records of live chat conversations with tg777 support agents;
• Email correspondence submitted to tg777;
• Feedback or dispute submissions.

4. How We Use Your Data

tg777 processes personal data for the following purposes:

• Account creation and management: To register your tg777 account, verify your identity, and maintain your player profile;
• Age verification: To confirm that all players are aged 18 or above in compliance with responsible gambling obligations;
• Payment processing: To facilitate deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT TRC20;
• Game and betting services: To deliver the core tg777 platform features, including cricket betting markets, live casino, slots, jackpots, and fishing games;
• Regulatory compliance: To fulfil our obligations under applicable anti-money laundering, counter-terrorist financing, and KYC regulations;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorised account access;
• Responsible gaming: To monitor player behaviour for indicators of problem gambling and to administer deposit limits, session controls, and self-exclusion requests;
• Customer support: To respond to player queries, resolve disputes, and maintain records of support interactions;
• Marketing communications: To send promotional offers and updates to players who have consented to receive such communications — you may opt out at any time via your account settings or by contacting support;
• Platform improvement: To analyse usage data and improve the tg777 Platform experience, performance, and game offering.

tg777 will not use your personal data for any purpose that is incompatible with the purposes listed above without obtaining your prior consent.

5. Legal Basis for Processing

Where tg777 is subject to data protection legislation requiring a legal basis for the processing of personal data, we rely on the following bases:

• Contract performance: Processing necessary to provide the tg777 Platform services to you under our Terms & Conditions;
• Legal obligation: Processing necessary to comply with applicable AML, KYC, and regulatory requirements;
• Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming purposes;
• Consent: Processing for marketing communications, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

6. Sharing Your Information

tg777 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of third parties in the circumstances described:

• Payment service providers: Including JazzCash, Easypaisa, and banking partners (HBL, UBL, Meezan Bank, Bank Alfalah) solely to process deposits and withdrawals on your behalf;
• Game content providers: To facilitate access to third-party games on the tg777 Platform; limited player session data may be shared with providers such as Pragmatic Play or Evolution Gaming;
• Identity verification services: Third-party KYC providers used to verify identity documents and age;
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory direction, including AML reporting obligations;
• IT and infrastructure providers: Hosting, security, and technology service providers who process data on tg777's behalf under strict data processing agreements;
• Professional advisers: Including legal, accounting, and auditing firms, subject to professional confidentiality obligations.

All third parties with whom tg777 shares personal data are required to implement appropriate technical and organisational security measures and to process data only in accordance with tg777's instructions.

7. Cookies & Tracking Technologies

The tg777 Platform uses cookies and similar tracking technologies to enhance your experience, maintain your tg777 login session, and gather analytics data. The main categories of cookies used are:

• Strictly necessary cookies: Required for the Platform to function, including session authentication and security tokens. These cannot be disabled without affecting Platform functionality;
• Performance & analytics cookies: Used to understand how players navigate and use the tg777 Platform so we can improve it;
• Functional cookies: Remember your preferences, such as language and display settings;
• Marketing cookies: Used only where you have consented, to deliver relevant promotional content.

You may manage cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect the functionality of the tg777 Platform, including the ability to maintain a tg777 login session.

8. Data Retention

tg777 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for satisfying legal, regulatory, accounting, and reporting requirements. Specifically:

• Account and transaction records are retained for a minimum of five (5) years from account closure to comply with AML and financial record-keeping obligations;
• KYC documentation is retained for a minimum of five (5) years from the date of submission;
• Live chat and email support records are retained for a minimum of two (2) years;
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter as evidence of compliance.

Following the expiry of the applicable retention period, tg777 will securely delete or anonymise personal data so that it can no longer be associated with any individual player.

9. Data Security

tg777 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption across all pages and API communications on the tg777 Platform;
• Encrypted storage of passwords using industry-standard hashing algorithms;
• Two-factor authentication (2FA) available for all tg777 player accounts;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Automated session timeouts to protect accounts on shared devices.

Whilst tg777 takes all reasonable precautions to protect personal data, no method of transmission over the internet is completely secure. Players are responsible for maintaining the confidentiality of their tg777 login credentials and for ensuring they log out of their account when using shared or public devices.

10. Your Rights

Subject to applicable data protection legislation, you may have the following rights in respect of your personal data held by tg777:

• Right of access: You may request a copy of the personal data tg777 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to legal retention obligations;
• Right to restriction: You may request that processing of your personal data be restricted in certain circumstances;
• Right to data portability: Where technically feasible, you may request that your personal data be provided to you in a structured, machine-readable format;
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, please contact the tg777 support team via the 24/7 live chat feature inside your account, or by email at the address listed in Section 14. tg777 will respond to all verified data subject requests within 30 days.

11. Children's Privacy

The tg777 Platform is strictly for individuals aged 18 years or older. tg777 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered a tg777 account, please notify us immediately via the contact details in Section 14.

12. Third-Party Links

The tg777 Platform may contain references to third-party game providers or payment processors. tg777 is not responsible for the privacy practices of third-party services accessed through the Platform. This Privacy Policy applies solely to data processed by tg777 in connection with the tg777 Platform. Players who interact directly with third-party services should review the privacy policies of those services independently.

13. Changes to This Privacy Policy

tg777 reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Where changes are material, tg777 will notify registered players via their registered email address and/or via a prominent notice on the Platform. Continued use of the tg777 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Privacy Policy, you must stop using the Platform and contact support to close your account.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by tg777, please contact our Data Protection team using the following channels:

• Live Chat: Available 24/7 inside your tg777 account — the fastest way to reach support;
• Email: [email protected] — for written data protection enquiries. This address is displayed as plain text and is not a clickable link.

tg777 aims to respond to all privacy-related enquiries within five (5) business days. For urgent matters, live chat provides the fastest resolution channel.